Legal

Privacy Policy

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Information we collect

Order details: name, email, shipping address, phone number if provided.
Payment status and the last digits/brand of the card as reported by Stripe.
Messages you send us through the contact form.
Technical data needed to run the site securely, such as basic request logs.

Payment data

Card details are entered inside Stripe's hosted checkout and are never sent to or stored on our servers. We receive only the payment result and a reference for the transaction.

How we use information

To process, ship and support your order.
To send transactional email such as order and shipping confirmations.
To respond to enquiries and warranty questions.
To prevent fraud and abuse of our forms.

Cookies

Essential cookies and local storage keep your cart and consent choice. Analytics and marketing cookies are only used if you allow them in the cookie banner, and you can change your choice at any time from the Cookie Preferences link in the footer.

Sharing

We share data only with the processors needed to run the store: our payment processor (Stripe), our hosting and database provider, our email provider, and the carrier delivering your order.

Retention

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Your rights

Depending on where you live you may request access, correction, deletion or a copy of your data, and object to certain processing. Contact us to make a request.

Contact

For privacy requests, email info@elfinpet.shop or write to 14 Bixby St, Bainbridge, NY 13733, United States.