Privacy Policy

Elfin Pet Hydration is operated by FLIP BM MARKETING LLC (registration 0008031891).

Information we collect

• Order details: name, email, shipping address, phone number if provided.
• Payment status and transaction references provided by our payment processor, Stripe.
• Messages you send us through the contact form.
• Technical data needed to run the site securely, such as basic request logs.

Payment data

Payments are processed by Stripe. Card details you enter at checkout go directly to Stripe and are never sent to or stored on our website servers.

How we use information

• To process, ship and support your order.
• To send transactional email such as order and shipping confirmations.
• To respond to enquiries and warranty questions.
• To prevent fraud and abuse of our forms.

Cookies

Essential cookies and local storage keep your cart and your cookie choice. Advertising and measurement cookies are on by default. You can switch them off at any time from the Cookie Preferences link in the footer.

Advertising and measurement services

Unless you switch off marketing cookies, this site loads Google Ads conversion tags (Google LLC) and the Meta Pixel (Meta Platforms, Inc.) to measure advertising performance. These services may set cookies and receive your IP address, browser information and the pages you view. We do not currently use any separate analytics product.

Sharing

We share data only with the processors needed to run the store: Stripe (payment processing, fraud prevention and sales-tax calculation), our website hosting and database provider, our email provider for support and transactional messages, the advertising services described above where you have consented, and the carrier delivering your order.

Retention

We retain personal information only as long as reasonably necessary for the purposes described here, including operating the store, supporting orders and meeting legal, accounting and security obligations. Retention periods vary by record type and applicable requirements.

Your rights

Depending on where you live you may request access, correction, deletion or a copy of your data, and object to certain processing. Contact us to make a request.

Contact

For privacy requests, email info@elfinpet.shop, call +1 (315) 355-6974, or write to 1209 Mountain Road PL NE #6642, Albuquerque, NM 87110, United States.