Policies
Return and Refund Policy
Placeholder — replace before launch: Set your own return window and conditions below. We have deliberately not stated a 30-day window or any other period, because that depends on your business and local law.
Return window
Placeholder — replace before launch: State how many days after delivery a return can be requested.
Condition of returned items
Placeholder — replace before launch: State whether items must be unused, and what packaging and accessories must be included (fountain, filter, USB Type-C cable, power adapter, manual).
How to start a return
Contact us through the contact page with your order number and the reason for the return. We will confirm whether the return is accepted and where to send it before you ship anything back.
Return shipping costs
Placeholder — replace before launch: State who pays return shipping for change-of-mind returns and for faulty items.
Refunds
Approved refunds are issued to the original payment method through Stripe. Your bank or card issuer decides how quickly the money appears on your statement.
Placeholder — replace before launch: State how long you take to inspect a return and issue the refund.
Faulty or damaged on arrival
If the fountain arrives damaged or does not work as described, contact us with photos and your order number. Faulty items may also be covered by the manufacturer warranty described on our warranty page.
Statutory rights
Nothing in this policy limits the consumer rights you have under the law that applies where you live.